Client Support Specialist Overview

As a Client Support Specialist at Boostly Digital, you will play a crucial role in ensuring an exceptional experience for our clients. You will be responsible for handling inquiries, resolving issues, and maintaining positive relationships with customers. Your role involves providing timely responses across multiple communication channels, troubleshooting problems, and ensuring customer satisfaction. You will work closely with internal teams to relay feedback and contribute to the continuous improvement of our services. If you are a proactive problem-solver with strong communication skills, this role is perfect for you.

• Remote
• $20
• Part-Time

Job Requirements

• Respond to customer inquiries via email, chat, and phone professionally and promptly.
• Resolve customer complaints, troubleshoot technical issues, and provide accurate information about services.
• Maintain detailed records of customer interactions and feedback for service improvement.
• Collaborate with internal teams to ensure seamless customer support.
• Assist in onboarding new clients by guiding them through our services.
• Monitor and follow up on customer requests to ensure timely resolution.
• Provide recommendations to improve customer experience based on feedback and common issues.

Key Responsibilities

• Previous experience in customer service, call center support, or a similar role.
• Excellent communication and problem-solving skills.
• Ability to work independently in a remote environment.
• Proficiency in CRM software and digital communication tools.
• Strong organizational skills and attention to detail.
• A positive, customer-first mindset with a solution-oriented approach.

How to Apply

Interested in joining the Boostly Media team? Here’s how you can apply and what to expect during the process.

• Submit your application via our official email: careers@boostlymedia.online.
• If shortlisted, our HR team will contact you for an interview or task.
• Upon selection, you’ll receive your login credentials from the Admin.
• Log in to the employee portal to complete onboarding: training, and offer signing.

Disclaimer

Please review the following carefully before proceeding:

• Portal access is reserved for confirmed employees only.
• Do not share your login credentials with anyone.
• All data submitted is confidential and protected under company policy.
• For job opportunities, visit our official website or trusted job platforms only.
• Need help? Contact support at info@boostlymedia.online.